Investigator (Contract)

Bring your excellent investigative and communication skills to our team
as an Investigator in the College’s Professional Conduct and Regulatory
Affairs (PCRA) department.

The PCRA department responds to inquiries from the public about dental
concerns, investigates the conduct of dentists, provides support to the College’s
Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in
their decision-making roles, and enforces committee decisions.

As an investigator, you will use knowledge of the profession’s governing legislation
to impartially investigate complaints and Registrar’s investigations against Ontario
dentists. As part of a team of investigators, you will manage investigations with the
support of administrative staff. The investigations are presented to the College’s
ICR Committee for review and decision-making. This role reports to the Team
Lead, Investigations.

We are hiring two investigators for 14-month contract positions with an anticipated
start date of early January 2021. Investigators are working remotely until further

What can I expect to do in this role?
You will:

  •  Investigate complaints and reports, which may involve visiting dental offices,
    collecting documents and information, analyzing charts and records,
    interviewing witnesses, arranging expert opinions, and preparing reports
  • Request records and information from various sources during the investigation
  • Review and disclose records of investigation (ROIs) to parties
  • Review dentists’ responses to complaints and reports to assist team in
    preparing for ICR Committee meetings
  • Securely maintain dental charts, records and case files to ensure integrity and
    accuracy of process and adhere to legislated requirements and timeline
  •  Respond to telephone and written inquiries and draft memos to prosecuting
    counsel as require
  • Manage case files using the College’s case management system
  •  Represent the College at the Health Professions Appeal and Review Board,
    when required
  • Contribute to continuous quality improvement initiatives
  • Travel within Ontario may be required
  • Other duties as assigned

What skills and background do I need?

The Investigator requires:

  • Completion of university degree in a related field, or equivalent work
    experience; LLB or equivalent is an asset
  • Demonstrated experience and training with various investigative techniques
    and superior investigation skills
  •  Knowledge of the Regulated Health Professions Act (RHPA), related
    legislation, and administrative tribunal procedures an asset
  • Superior organizational, time management and case management skills
  • Ability to balance competing priorities and work well under pressure
  • Strong attention to detail and accuracy, and ability to synthesize large volumes
    of information and documentation
  • Excellent interpersonal, oral, written and interviewing skills
  • Ability to work both independently and within a team
  • Sound judgement and ability to work objectively and maintain confidentially
  • Proficient in Microsoft Office
  • Knowledge of dental practice operations is an asset

    How do I apply?

  • Submit a cover letter, telling us why you are interested in this position and how your
    skills meet our needs. Your letter and a resume must be emailed to
    by November 19 at 5pm.